F.A.Q. – Active Nutrition

frequently asked questions

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Here are our top most frequently asked questions.

1. What are your customer service hours?

Our customer service representatives are available by phone (800) 413-7265 Monday thru Friday 5am pst to 5pm pst or by email [email protected]

2. What is your phone number or email address?

1(800) 413-7265 or [email protected]

3. Where are your products manufactured?

We manufacture all of our products in GMP (Good Manufacturing Practice) registered facilities in the USA.

4. I placed an order how long until I receive it?

All orders placed Monday Thru Friday are shipped out the next business day. Weekend orders are shipped out on Mondays. If you selected standard shipping during checkout you will typically receive your product between 3-5 business days. Expedited shipping orders are typically received within 2 business days.

5. What methods of payment do you take?

Visa, MasterCard, Discover or American Express.

6. What is your return policy?

We offer a 30 day no questions asked money back guarantee. There is no hassle. If you do not love your product for any reason, simply get in touch via phone or email and let us know you’d like a refund. That’s it!

7. What is the 30-Day Product Satisfaction Guarantee?

Feel 100% Satisfied within 30 days or get a 100% refund. There is no hassle. If you do not love your product for any reason, simply get in touch via phone or email and let us know you’d like a refund. That’s it. 30 Day Money Back Return Policy applies as a full refund within 30 days for all first time purchasers of an initial order of product, or final order of a subscription. It does not apply to an individual’s additional product orders placed after an initial order. Limit one (1) guarantee per product, per household.

8. I ordered the monthly auto ship but changed my mind – can I cancel, and how?

Contact our customer service department by phone (800) 413-7265 Monday-Friday 8am to 6pm pst or 24/7 via email [email protected]

9. My package hasn’t arrived, should I be worried?

Not to worry, if for any reason you do not receive your package within 5 business days of your order please give us a call (800) 413-7265 or send us an email [email protected]

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*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.